Connect with us today!

To connect with a Health Access team member, please call 508-999-9920 x323 or fill out the Intake Form.

New Location!

Our new office is located

477 Park Street, New Bedford, MA

Hours of Operation

Hours of Operation:

Monday - Friday       8:00am - 4:00pm

Walk in Hours

Walk-Ins welcome     9:00am - 2:00pm

Entrance Left Side Door - please ring bell

PACE Health Access provides outreach and health insurance application assistance to any person who would like to apply or renew for a MassHealth or a Massachusetts Health Connector plan with a Certified Navigator.

Additional assistance is available for those applying or seeking assistance in managing Medicare Supplemental Programs, Medicaid, and Retiree Medical Insurance with a Senior Specialist (SHINE Counselor)

MassHealth is a state and federal funded health insurance program with a full range of benefits. Eligibility is based on income and family criteria. The MA Health Connector is a state-based marketplace that offers a range of health insurance plans based on eligibility for subsidized or unsubsidized plans. The Health Access Program provides information and assistance with navigating all health insurance needs.


Health and Food Access Director

Brooke L'Etoile



Health Access Navigators

Luis Santiago Martinez, Bilingual/Spanish

508-999-9920 X347

Sofia Rodrigues, Bilingual/Portuguese

508-999-9920 X321


Senior - SHINE Specialist

Freda St. Marie

166 William Street, New Bedford

508-999-9920 X319

New MassHealth Renewal Process

MassHealth is sending notices throughout the year indicating when you need to renew and the steps you may need to take.

What will households need to do?

Households will need to complete the “Annual Eligibility Renewal” to find out if members of the household can still get coverage through MassHealth.

MassHealth will continue your household’s current coverage for up to 45 days from the date of the letter while they wait for you to renew your information. Once they process your completed renewal application, MassHealth will send you another letter to let you know if you and members of your household still qualify for health coverage through MassHealth, CMSP, or the HSN.

If you receive a letter and need assistance or if you need to apply for health insurance, please call PACE at 508-999-9920 x323.

Access to Health Insurance is Still Available

You can apply and enroll in MassHealth insurance at any time during the year.

If you are newly eligible for ConnectorCare Plans (subsidized public health insurance) you can apply and enroll at any time during the year.

You may qualify for a “Special Enrollment Period” if you have a qualifying life event, such as a marriage, the birth of a child, losing a job, becoming a Massachusetts resident, etc. You will need to apply and enroll within 60 days of that event.

If you are currently on MassHealth and receive a Renewal Notice, it is important to enroll by the deadline noted in your letter from MassHealth or you may experience time without health insurance.

If you have questions or would like to schedule an appointment, please call PACE at 508-999-9920 x323.

You May Qualify for Help Paying For Health Insurance Coverage Through Programs Like MassHealth or a ConnectorCare Plan

If you think you qualify for a health insurance subsidy, you can apply at any time, even outside the open enrollment period. For those who do not need financial assistance to pay for health insurance, there are some conditions, known as qualifying events, that allow people to apply for insurance, such as having a new baby or experiencing a change in your employer-sponsored insurance.

Financial subsidy is based on income, and generally anyone who makes less than 400 percent of the Federal Poverty Level is eligible for subsidy. That means anyone making less than $45,960 a year, or a family of four earning $94,200 or less can qualify for subsidies.

The American Rescue Plan

The American Rescue Plan, signed into law in March 2021, delivers new and expanded subsidies to millions of Americans—and hundreds of thousands of people in Massachusetts through the Massachusetts Health Connector—to help lower the cost of their health insurance. Check this out now to save money on your health insurance premiums!

I want to take a moment to Thank You as an organization and all the staff that I worked with over the past 23 years. It has been a pleasure working with everyone and for PACE Inc.

Thank you All! And the Best is Yet to Come!!  ~ Deolinda "Linda" Pavao