Fuel Assistance

At this time, staff is available through phone: 508-525-4271. We ask for your patience as the phones are very busy. You can check the status of your application through our automated phone system by calling 508-525-4271, and please follow the voice prompts. If you need more information, please email us at help@paceinfo.org. Please call immediately if you have an urgent question or are experiencing a utility emergency.

LIHEAP – Home Energy Assistance

LIHEAP is here to help with your heat costs

Massachusetts' home energy assistance program (LIHEAP) is a free resource, offered by PACE in partnership with the Department of Housing and Community Development, to help eligible households pay a portion of winter heating bills. You’ve reached the right place to apply and get the process started!

No matter what type of heating source you have, LIHEAP may be able to help you pay your winter heating bills. All Massachusetts residents are encouraged to explore eligibility for this free program and apply for assistance.

The Fuel Assistance Program at PACE serves resident members of New Bedford, Acushnet, Dartmouth, Fairhaven, Marion, Mattapoisett, Rochester.

If you are from another community in Massachusetts, please find additional Fuel Assistance Programs at MASSCA Fuel Assistance Directory 

If you have already sent in your documentation, please allow us 4-6 weeks to process them. If you applied previously but have not yet sent in this year’s application, please review the application that has been mailed to you and follow the instructions to complete and return it.

Eligible applicant information

Eligibility for home energy assistance is based on several factors, including but not limited to household size and combined gross annual income of household members. Household income cannot exceed 60% of Massachusetts’ estimated State Median Income (for example in 2023, $55,461 for a family of 2 and $81,561 for a family of 4). To learn if you are eligible, apply here.

Headline: LIHEAP facts and resources

  • The LIHEAP application is FREE! No fee is required to apply and we offer free help to complete applications. Beware of scams charging an “application fee” to help submit an application.
  • Even if heat is included in the cost of rent, you may still be eligible for home energy assistance.
  • LIHEAP provides assistance for all sources of heat, including oil, electricity, natural gas, propane, kerosene, wood and coal.
  • Upon approval, payments are made directly to your heating company.
  • You can also check income eligibility and benefit levels. Please note that benefit levels are dependent on funding allocated to Massachusetts by the US Department of Health and Human Services. Housing subsidies will also determine specific benefit levels.


What is LIHEAP and how can LIHEAP help me?

LIHEAP is a federal program that helps qualified households within a certain income threshold pay a portion of their winter home heating bills. In Massachusetts, LIHEAP eligible households may also get help with weatherizing their homes.

Does LIHEAP help pay for water and sewer bills?

While LIHEAP funds can only be used to help you pay to heat your home, by submitting an application you also apply for three additional programs: the federally funded household water assistance program (LIHWAP), which helps eligible households pay a portion of their overdue water and sewer bills, the Heating System Repair and Replacement Program (HEARTWAP) and Weatherization Assistance Program (WAP). Read more about LIHWAP, HEARTWAP, and WAP.

Will LIHEAP pay for my heating bill for the entire winter season?

LIHEAP is not designed to pay for all of your home energy costs for the year, but rather to reduce the burden of heating costs from your main heating source on your budget. However, many investor-owned utility companies (gas and electric) offer a discount rate, which reduces a certain percentage off your monthly bills just for being qualified for LIHEAP.

How are benefit levels determined?

Generally, benefits levels are determined based on home energy costs, taking into account household size and income, as well as other factors.

If I rent or live in subsidized or public housing, can I receive help from LIHEAP?

Renters are eligible for LIHEAP assistance. Many renters pay for their energy costs directly, while others pay these costs indirectly, through their rent. In either case, you may be eligible for LIHEAP if you otherwise meet the program qualifications.

You said I don’t qualify for LIHEAP. I think you made a mistake. What can I do?

You have the right to appeal any decision made by us. The appeal process is outlined in the denial notice that you received. If you didn’t receive a denial notice or cannot find the notice that explains the appeals process, contact our office for further information at 508-525-4271 . We will explain the appeals process to you.

Monday through Friday 9am – 4pm

No Walk-In Appointments

Our staff is available by phone only: 508-525-4271

New Applicant ONLINE Application


  • Applicants may save their information and return to it at a future date.
  • Please be sure to include all members of your household on your application, including children.
  • Your benefit is determined by the number of people who live in the household and your combined income.
  • For faster processing, online applicants should be prepared to upload supporting documents listed below from your phone, tablet or computer. It is strongly recommended to have them with you before you start the process.
  • You may also mail or email documents to PACE after you submit the application.
  • A Mail Drop Box is also available at 261 Union Street, New Bedford  Please note, given the volume of applications we receive it can take some time for your application to be processed.

Please note, given the volume of applications we receive it can take some time for your application to be processed.

Please be patient. You can check the status of your application through our automated phone system by calling 508-525-4271 and follow the voice prompts. If you need more information, please email us at help@paceinfo.org.

Below is a checklist of information necessary to process your application. Additional information may be required.

  • What to Bring Application
  • Source of Income Application

Related Services

If you qualify for fuel assistance, you may also qualify for the Heating System Repair and Replacement Program (HEARTWAP), the Weatherization Assistance Program (WAP), and/or the Appliance Management Program (AMP). (HEARTWAP) is a program that exists to repair or replace primary heating systems, (WAP) helps clients install attic and/or wall insulation and perform air sealing to prevent loss of heat, and (AMP) services clients by replacing older, inefficient appliances such as refrigerators and freezers (electricity usage must be reviewed by an auditor first). If you are interested in any of these programs, please mention this to the fuel assistance staff member who assists you in your application process.

For More Information

For more information about the Heating System Repair and Replacement Program (HEARTWAP) or the Weatherization Assistance Program (WAP), Visit the following link.