February 9, 2016
My application was denied. What are my options?
Clients who do not meet the guidelines of the LIHEAP/Fuel Assistance Program cannot be approved for Fuel Assistance and will receive written notice of denial by mail. Additionally, clients may learn of their status via our automated voice retrieval system at 508-984-3316.
Clients who are denied or who feel they are eligible for a higher benefit have the right to appeal the program’s decision. To appeal, please return the offical Appeal Form enclosed with the Denial Notice you receive in the mail. If for some reason you did not receive this form, you may request a new one from our office or submit a written request for appeal. Your appeal should be submitted within 20 days of your receipt of notice of ineligibility.
Your appeal will be referred to the agency’s Appeals Officer, who will review the agency’s determination and may request new information from you. For example, many clients are able to submit their federal tax return to show their actual annual income is lower than the annual income calculated by the program.
After you submit the requested information to the Appeals Officer, a determination must be made within 20 working days. If that determination does not satisfactorily address the issue, your case may be further appealed to the state. Please call our office for more information about appeals and your appeal rights.