Fuel Assistance Program

Our Fuel Assistance offices are closed to the public, but our staff members are working remotely to meet the needs of our clients. Applications may be completed by mail, fax, and secure e-mail. Please call us at 508-999-9920 if you have an urgent question or utility emergency. Note that Eversource has stated they are discontinuing shutoffs during this time.

This is an update for eligibility guidelines for Fuel Assistance (until May 29, 2020)

PACE’s Fuel Assistance Program (LIHEAP) assists eligible homeowners and renters in New Bedford, Dartmouth, Acushnet, Fairhaven, Mattapoisett, Marion, and Rochester with their home heating bills during the winter months. Last year, the program served over 10,000 households in the Greater New Bedford area.

About PACE Fuel Assistance

Staff Available by Phone Only: 508-999-9920

Location: 261 Union Street (CLOSED AT THIS TIME)
Hours: 9am-12pm & 1:15pm-4:00pm Mon-Thurs, Fridays reserved for emergencies

Am I eligible for fuel assistance?

Eligibility is based on the gross annual income of all household members. Individuals who are self-employed, own additional property, or live in subsidized housing may have additional requirements.

Income Eligibility Guidelines BEFORE COVID 19

For assistance calculating your household’s gross income, use our Do You Qualify for Fuel Assistance Worksheet.

How do I apply?

Please call us at 508-999-9920 for information on applying or to schedule an appointment. Our offices in New Bedford are located at 166 William Street and 308 Cottage Street. Our Cottage Street location is fully handicap accessible. Staff will let you know what you need to bring to your appointment when you call or stop in. Generally, clients must bring the following:

•     Proof of income from the last 30 days for everyone in the household 18 years or older. If someone 18 years or older is a full-time student, please submit a letter from their school or college verifying enrollment.
•     Social Security card or Birth Certificate for all members of the household.
•     Picture ID for the person applying
•     Copy of your lease, a rent receipt, or mortgage statement showing housing cost
•     Gas/electric bills or account numbers

Additional information may be required to complete your application.

For a checklist of items needed, please see our What to Bring Checklist.

For more details on what information can be used to prove your income, please see our Documentation by Income Source sheet.

Emergency Situations

If you have no heat, a shutoff notice, or are nearly out of fuel, please call our office immediately at 508-999-9920 and follow the menu to report your emergency. Emergency situations are given priority.

If the household’s primary heating system is in need of repair or replacement, please see the details about our Heating System Repair and Replacement Program below.

Heating System Repair and Replacement Program (HEARTWAP)

This program, also known as the Heating Emergency Assistance Retrofit Task Program, exists to repair or replace primary heating systems. Homeowners who qualify for Fuel Assistance are eligible. In winter, priority is given to clients with no heat or unsafe heating situations. In order to be eligible for this program, you have to be eligible for fuel assistance first. Please see the information above or call 508-999-9920 for more information about applying. If you have no heat or an unsafe system, please mention that when you call.

Weatherization Program

The Weatherization Program helps clients install attic and/or wall insulation, and to perform air sealing measures to prevent loss of heat from your home. Clients who are eligible for fuel assistance are eligible for weatherization help. Priority is given to the elderly, disabled, and households with young children. Please see the information above or call 508-999-9920 for more information about applying.

Appliance Management Program (AMP)

The Appliance Management Program may be able to replace older, inefficient appliances such as refrigerators and freezers after an auditor reviews your electricity usage. Homeowners and tenants are eligible.

Program Forms
Application Addendum
Child Support/Alimony Form
Financial Assistance Statement
Low Income/No Income Interview Form
Proxy Authorization Form
No Income/Zero Income Form
Income from Odd Jobs Form


What to Bring Checklist
Informacion para la aplicacion (Spanish)
Informação para os aplicantes (Portuguese)
Documentation by Income Source
Frequently Used Numbers
Eversource Forgiveness Program
Citizens for Citizens Energy Programs